Glass Care & FAQs
Safety & Care Instructions
Safety: Stained glass does contain lead, but is safe for you to display at home. Please make sure to wash your hands after handling and keep out of reach from children and animals.
Cleaning/Care: We recommend using a mild glass cleaner and a soft towel to buff the glass out as needed and bring back the original shine.
Hanging: We caution against using suction cups, as they are not the most reliable options for hanging glass pieces. Cup hooks are a much safer option to hang your piece above a window or on a wall.
My glass was damaged in the mail, what should I do?
If your product was damaged during shipping, please reach out to us directly at firstname.lastname@example.org and we coordinate a replacement or repair for you.
Do you accept returns?
Due to the nature of our craft, we do not accept returns for online orders or in-person orders.
Do you accept custom orders?
Yes we do accept customs on a limited basis. Please head over to the Custom Orders tab to find out more on how to submit a request. Typically expect a 4-6 week turnaround on customs so we can collaborate on designs and source the appropriate glass.
Feel free to reach out to us with any other questions you might have!